jililive live's Privacy Policy

Scope and Applicability of the Policy

This privacy policy applies to all services on the jililive live platform, including our website, mobile application, and all features provided through customer support. The personal information of all users accessing our platform from Bangladesh is covered under this policy.

From the date this policy takes effect, any person who registers on our site, logs in, or uses any service will be considered to have accepted the terms of this policy. This policy applies equally to users who arrive at our platform through third-party websites or services.

1.1 Limitations of This Policy

This policy applies only to information collected and processed by jililive live. We are not responsible for the privacy practices of third-party sites that may be linked from our platform. Users are advised to read the privacy policies of any third-party site before providing information on it.

Types of Information Collected

jililive live collects various types of information to manage accounts and deliver services. These are detailed by category below.

2.1 Identity Information

At the time of registration, we collect the following information:

• Full name (as per National ID or passport)
• Date of birth (for age verification purposes)
• National ID number or passport number
• Email address and mobile number
• Residential address

2.2 Financial Information

Information required for deposits and withdrawals is collected. This includes mobile banking numbers (bKash, Nagad, Rocket, or Upay) and transaction history. We do not store complete card or bank account details.

2.3 Technical and Usage Information

Information automatically collected during use of the platform includes:

• IP address and device type
• Browser and operating system information
• Session duration and navigation patterns
• Gaming history and betting activity
• Login time and logout time

2.4 Communication Information

Information provided when contacting our customer support team, live chat messages, and email content are stored in our systems. This helps us improve service quality and resolve disputes.

Purpose of Data Collection

jililive live does not collect unnecessary information. Each piece of data is used for a specific, legitimate purpose. The main purposes are listed below:

3.1 Account Management and Verification

Information provided at registration is used to confirm a user's identity and keep the account secure. Date of birth and National ID information are essential for age verification, as the minimum age to participate on our platform is 21.

3.2 Transaction Processing

Financial information is used to complete deposits and withdrawals and to prevent fraudulent transactions. All transactions are encrypted using secure SSL technology.

3.3 Service Improvement

By analysing usage patterns, we make technical improvements to the platform, add new features, and make the user experience more straightforward.

3.4 Ensuring Responsible Gambling

We believe it is our responsibility to protect every user. Gaming history and behavioural data are used to identify potentially harmful patterns, which helps us implement our Responsible Gaming Policy.

3.5 Compliance with Legal Obligations

Specific information is used to maintain records required under applicable law and to ensure cooperation with government authorities.

3.6 Communication and Support

Email and mobile numbers are used to send important account notifications, security alerts, and service updates. Users may opt out of promotional messages at any time.

Data Sharing Policy

jililive live never sells your personal information to third parties. However, in certain situations, limited information may be shared with trusted partners.

4.1 With Service Providers

Only the necessary information is shared with trusted organisations involved in payment processing, technical infrastructure maintenance, and fraud prevention. These organisations are contractually obligated to keep the information confidential.

4.2 In Cases of Legal Obligation

We may be legally required to disclose information in response to a court order, a lawful request from an investigative authority, or a requirement under applicable law. In such cases, we provide only the minimum information necessary.

4.3 In Cases of Business Restructuring

In the event of a business merger, acquisition, or asset sale, user information may be transferred. In such cases, the new entity will also be contractually bound to maintain the same privacy standards, and users will be notified in advance.

4.4 International Data Transfers

Some information may be processed outside Bangladesh for server maintenance purposes. In such cases, the applicable data protection regulations of the relevant country are followed, and contractual obligations are in place to ensure the security of the data.

Cookies and Tracking Technologies

jililive live uses cookies and similar technologies on its website. These help improve the user experience and ensure the platform functions correctly.

5.1 Essential Cookies

These cookies are necessary for the basic operation of the platform. They are used for session management, maintaining login status, and ensuring security. Disabling these cookies will disrupt the core functionality of the platform.

5.2 Functional Cookies

These cookies are used to remember language preferences, layout settings, and account preferences. They save users from having to change their settings every time they log in.

5.3 Analytics Cookies

Information about how long users spend on a page and which features are used most is collected and used to improve the platform. Data collected from these cookies is processed in an aggregated and anonymised form.

5.4 Cookie Controls

Cookies can be managed through your browser settings. However, disabling essential cookies may cause some services to not function correctly. Most modern browsers provide detailed guidance on managing cookies.

Data Retention and Deletion

We retain your information only for as long as it is needed. While an account is active, all information is stored as required.

6.1 Active Accounts

While an account is active, all information is stored for service delivery, dispute resolution, and compliance with legal obligations.

6.2 After Account Closure

Even after a user closes their account, certain information must be retained for a specific period for legal and regulatory reasons. Transaction records are generally kept for up to 5 years. Information beyond that is securely deleted.

6.3 Data Deletion Requests

Users may contact our support team to request deletion of specific information. However, information retained due to legal requirements may not be possible to delete. A decision will be communicated within 30 business days of receiving the request.

Data Security Measures

jililive live uses industry-standard security technologies to protect your information. Our security framework is divided into the following layers:

7.1 Technical Safeguards

• All data transfers are secured with SSL (Secure Socket Layer) encryption
• Encryption technology applied at the database level
• Firewall and intrusion prevention systems
• Regular security audits and reviews
• Automated monitoring to detect suspicious activity

7.2 Administrative Controls

Only authorised staff may access user information, and only to the extent required for their specific role. All staff are trained in data protection and are contractually bound to maintain confidentiality.

7.3 Response to Security Breaches

If a security breach occurs, we notify affected users as quickly as possible and take immediate corrective action. A detailed investigation is conducted to minimise damage and prevent recurrence.

User Rights

Every user of the jililive live platform has the following rights regarding their own information.

8.1 Right to Access Information

If you want to know what information we hold about you, contact our support team. The information will be provided within 15 business days of receiving the request.

8.2 Right to Correct Information

If there is any error in your stored information, you may request a correction. Appropriate evidence must be submitted to correct identity-related information.

8.3 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be temporarily suspended. However, some services may be temporarily affected as a result.

8.4 Right to Opt Out of Promotional Communications

If you do not wish to receive promotional emails or messages, you can turn this off at any time. This preference can be changed through account settings or via the support team. However, important messages related to your account and security will always be sent.

Protection of Minors

jililive live strictly enforces a 21+ age policy. Protecting minors is a matter of the highest importance to us.

9.1 Age Verification Process

Age is verified at registration and, in some cases, during account use as well. Verification of a National ID or passport confirms that only individuals aged 21 or above are able to use the platform.

9.2 No Collection of Data from Minors

We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor's information has entered our system, the relevant account will be closed immediately and the information will be deleted.

Parents or legal guardians are requested to bring it to our attention if a minor is using this platform. For more information, please visit our FAQ page.

Policy Changes

jililive live may update this privacy policy when necessary. Changes may be made due to business developments, the introduction of new technologies, or to meet legal requirements.

10.1 Notification of Changes

Registered users will be notified of significant changes via email or platform notifications. For minor changes, a new version will be published by updating the date on this page.

10.2 Agreement to Changes

Continued use of the platform after an updated policy is published will be considered as the user's acceptance of the new policy. If a user does not agree to the new policy, they may contact us to request account closure.

Contact Us

If you have any questions, requests, or complaints about this privacy policy, please contact us. Our team is available 24 hours a day, 7 days a week to assist you.

To learn more about us, visit our About Us page, where jililive live's operations and values are described in detail.