jililive live Terms and Conditions

1 Definitions and Interpretation

The meanings of specific terms used in this document are described below. These definitions apply with the same meaning throughout the entire document.

1.1 Key Terms

• Platform: The jililive live website, mobile application and all related digital services.
• User / Member: A person who has created an account on the platform and is using its services.
• Account: A member's personal profile including their own login credentials.
• Wallet: The virtual funds linked to an account, used for betting and gaming.
• Bonus: Additional credits provided as a promotional offer, usable subject to specific conditions.
• Wagering: The requirement to place a specified amount of bets before a bonus can be withdrawn.
• KYC: Know Your Customer — the process of verifying a member's identity.

1.2 Scope of the Document

These terms and conditions apply to all products and services of jililive live — sports betting, live casino, slots, card games and any other section. Separate additional rules may exist for different sections of the platform, which will serve as a supplement to these main terms.

2 Account Registration and Eligibility

2.1 Registration Requirements

To open an account on jililive live, applicants must meet the following conditions:

• Must be at least 21 years of age.
• Must have a valid national identity card or equivalent identity document.
• A person may operate only one account.
• Only one account is permitted per household address or device.
• All information provided at the time of registration must be true, complete and up to date.

2.2 Prohibited Persons

Accounts will not be approved in the following cases, and any already opened will be closed:

• Persons who have previously been banned or removed from the platform.
• Persons proven to have been involved in fraudulent or deceptive activity.
• Persons who have enrolled in a self-exclusion programme and whose designated period is still active.
• Platform officers, employees and their close relatives.

2.3 Accuracy of Information

If false or misleading information is provided at the time of registration, the account will be immediately suspended or closed and the associated balance may be forfeited.

3 Age Verification and Identity Confirmation

3.1 KYC Process

jililive live reserves the right to verify the identity of all members. The following documents may be requested at any time before a deposit, withdrawal or bonus claim:

• A copy of a National Identity Card (NID) or passport.
• A recent photograph (selfie or direct verification).
• Proof of current address (such as a utility bill or bank statement).
• Proof of ownership of the payment method used.

3.2 If Verification Is Not Completed

Withdrawals may be held until KYC verification is complete. The platform will provide a reasonable amount of time for document verification and will keep the member informed of the progress of the verification process.

4 Deposits and Withdrawals

4.1 Deposit Rules

jililive live accepts bKash, Nagad, Rocket and Upay for deposits. The minimum deposit amount is ৳100. Correct transaction details must be provided at the time of deposit — the platform will not be responsible for delayed or failed transactions due to incorrect information.

4.2 Withdrawal Rules

Members may withdraw funds from their account via bKash, Nagad, Rocket or Upay. The minimum withdrawal amount is ৳500. Withdrawals are generally completed within 10 to 45 minutes, however additional verification may be required in cases of KYC checks or unusual activity.

4.3 Suspicious Transactions

The platform reserves the right to temporarily hold any suspicious or unusual transaction for review. Bonus abuse through multiple accounts, or conducting transactions from the same payment method across multiple accounts, will be treated as fraud.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. Before this bonus can be used, the bonus amount must be wagered 25 times. For example: a ৳1,000 deposit will add ৳1,500 in bonus, making the total balance ৳2,500; a wager of ৳1,500 × 25 = ৳37,500 must then be completed.

5.2 Bonus Usage Terms

• A bonus is not free money — it is a promotional credit that can only be withdrawn after the wagering requirement has been met.
• If a withdrawal is requested before wagering is complete, the bonus portion will be forfeited.
• Multiple bonuses cannot be active at the same time.
• Wagering must be completed before the bonus usage period expires.
• jililive live reserves the right to change or withdraw the terms of any promotional offer.

5.3 VIP Cashback

Regular members will receive weekly cashback through the VIP programme. The cashback rate differs across four tiers from Bronze to Platinum — up to 0.2% of the week's net loss at Bronze, 0.5% at Silver, 0.8% at Gold and 1.0% at Platinum. Cashback is calculated on the amount remaining after total winnings are deducted from total losses for the week.

6 Betting and Gaming Rules

6.1 Validity of Bets

All bets are considered final once confirmed. Bets left incomplete due to a technical error or network disconnection will be considered void and the staked amount will be returned. However, if the game was fully completed and the result was displayed, that result is final.

6.2 Sports Betting

• Bets placed at fixed odds before a match begins will be settled at those odds.
• For live betting, odds may change; the odds at the moment the bet is confirmed will apply.
• If a match is cancelled or abandoned, all associated bets will be considered void and stakes will be returned.
• For multi-bets, if one selection is cancelled it will be counted at odds of 1.0 and the remaining selections will be used for settlement.

6.3 Casino and Slot Games

All casino and slot games are operated using independent Random Number Generator (RNG) technology. The RTP (Return to Player) for each game is available on that game's own information page. There is no technical interference or pre-determination of game results.

6.4 Prohibited Activities

Any of the following activities are strictly prohibited:

• Placing bets systematically for the purpose of bonus abuse.
• Using software bots or automation tools to operate games.
• Placing bets on multiple sides of the same game to seek risk-free profit.
• Using another member's account or giving your own account to a third party.
• Exploiting technical limitations or vulnerabilities of the platform for an advantage.

7 Account Security

7.1 Password and Login Details

It is your responsibility to keep your login details — username and password — completely confidential. Never share this information with any third party. The account holder is responsible for any activity that occurs on the account if login details are given to someone else.

7.2 Suspicious Access

If you notice unauthorised access to your account or any suspicious activity, contact the support team immediately using the method described on our FAQ page. If timely notice is not given, the platform will not bear responsibility for any loss to the account.

7.3 Data Protection

To learn more about how your personal information is collected, stored and used, please read our Privacy Policy — it contains a full description of how data is processed.

8 Responsible Gaming Rules

jililive live believes that gaming and betting is a form of entertainment — not a means of resolving financial difficulties. Our Responsible Gaming Guidelines page contains detailed information about the risks of excessive play and strategies for managing them.

8.1 Self-Exclusion Feature

If any member feels that their gaming habits are getting out of control, they may voluntarily suspend or permanently close their account. Contacting the support team will activate a self-exclusion for 30 days, 90 days or permanently.

8.2 Setting Limits

Members may set their own daily, weekly or monthly deposit limits if they wish. Once a limit is reduced it takes effect immediately; a 72-hour waiting period applies for increasing a limit.

8.3 21+ Restriction

No one under the age of 21 may use this platform. Parents and guardians are asked to remain vigilant so that their children or dependants cannot access this service.

9 Intellectual Property

All content on the platform — names, logos, graphics, interface design, software code, text and information — is the intellectual property of jililive live or its suppliers.

9.1 Permitted Use

Members are permitted to use the platform for personal, non-commercial purposes only. The following activities are strictly prohibited:

• Copying, republishing or commercially using any part of the platform.
• Attempting to reverse engineer or analyse the platform's code.
• Using the jililive live brand name or logo without permission.

10 Limitation of Liability

10.1 Service Interruption

The service may be temporarily unavailable due to technical maintenance, cyberattacks, power outages, natural disasters or other unforeseen events. The platform's liability is limited in the event of any loss to a user in such circumstances.

10.2 Third-Party Services

The platform is not directly liable for errors by game providers, payment processors, or other third parties. However, the platform will try to assist in resolving such issues.

10.3 Personal Judgment

All decisions related to betting and gaming are the user's own. jililive live does not guarantee any specific outcome and is not responsible for personal financial losses.

11 Changes to Terms & Termination

11.1 Right to Modify Terms

jililive live reserves the right to partially or fully modify these terms and conditions at any time. Members will be notified of significant changes via a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the new terms.

11.2 Account Closure

A member may close their account at any time. Before closing the account, any outstanding balance should be wagered and withdrawn.

11.3 Platform Action

In the event of a breach of terms, the platform may suspend or close an account without prior notice. In such cases, the valid balance (excluding bonuses) will be returned to the user via their payment method, though withdrawals may be on hold during any investigation.

12 Contact & Complaints

12.1 Support Team

You can contact our 24/7 support team for any questions, complaints, or dispute resolution. Support is available via live chat and email, in both Bengali and English.

Email contact: [email protected]

12.2 Complaints Process

When submitting a complaint, please include your account ID, a description of the issue, and the relevant date(s). Each complaint will be reviewed and responded to within a reasonable time.

12.3 Dispute Resolution

In the event of a disagreement, a resolution will first be attempted through discussion. If necessary, a decision will be made after verifying the platform's records and logs.